Refund Policy

Refund & Right of Withdrawal Policy

Effective Date: 01/01/2025
Last Updated: 02/02/2026
Website: AdultFansAcademy.com
Operator: Adult Fans Academy Ltd (Bulgaria)
Email: hi[@]adultfansacademy[.]com

This Refund & Right of Withdrawal Policy applies to all purchases of digital content, online courses, memberships, and related services offered through AdultFansAcademy.com (the “Website”). By purchasing any product, you expressly agree to the terms set forth below.

1. Nature of the Products

All products offered on this Website constitute digital content not supplied on a tangible medium and/or digital services delivered electronically, including (without limitation) streaming lessons, login-based training, downloadable resources, templates, and educational materials. Access is typically granted immediately upon successful payment confirmation.

2. EU Right of Withdrawal (Directive 2011/83/EU)

Under EU consumer protection rules, consumers generally have a 14-day right of withdrawal for distance contracts. However, pursuant to Article 16(m) of Directive 2011/83/EU, the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost.

By completing your purchase, you expressly:

  • Request immediate access to the digital content and/or digital service;
  • Provide prior express consent for performance to begin; and
  • Acknowledge that you thereby lose your statutory 14-day right of withdrawal once access or performance begins.

Accordingly, once access has been granted and/or performance has begun, the statutory right of withdrawal is waived to the extent permitted by applicable law.

3. Conditional 30-Day Commercial Guarantee

Notwithstanding the statutory waiver described above, Adult Fans Academy Ltd voluntarily offers a conditional 30-day commercial satisfaction guarantee from the original purchase date, subject strictly to the conditions below. This commercial guarantee is contractual in nature and does not constitute a statutory right.

3.1 Eligibility Requirements

To be eligible for consideration under the 30-day commercial guarantee, the purchaser must:

  • Submit a written refund request within thirty (30) calendar days of the original purchase date;
  • Provide proof of reasonable engagement with the program (including lesson completion data or implementation evidence);
  • Demonstrate genuine effort to apply the training materials; and
  • Provide a clear and detailed explanation of why the product did not meet reasonable expectations.

Failure to meet these conditions may result in the denial of the refund request.

4. Digital Content Conformity (Directive (EU) 2019/770)

Under Directive (EU) 2019/770, digital content and digital services must be supplied as described and function as intended. Refunds based on alleged defects or non-conformity will only be considered where the digital content or digital service is objectively non-conforming, the issue is reproducible, and the Company is given an opportunity to remedy the non-conformity within a reasonable timeframe.

Where applicable and permitted by law, the Company reserves the right to:

  • Remedy the defect (e.g., restore access or fix technical issues);
  • Provide replacement access or an alternative method of delivery; and/or
  • Offer a proportionate price reduction where appropriate.

Termination of the contract and a full refund will generally be available only where a substantial non-conformity exists and remains unremedied, in accordance with applicable law.

5. Circumstances Where Refunds Will Not Be Granted

  • Failure to achieve specific financial, subscriber, or business outcomes;
  • Subjective dissatisfaction not related to objective non-conformity;
  • Failure to implement the training;
  • Platform bans or account suspensions unrelated to an objective defect in the course;
  • Violation of the Website’s Terms & Conditions;
  • Abuse of the refund policy;
  • Evidence of copying, sharing, distributing, or misusing digital content.

6. Substantial Consumption Clause

Because digital content can be accessed immediately and cannot be returned, the Company reserves the right to deny refund requests where a substantial portion of the content has been accessed or consumed prior to the refund request, except where mandatory consumer protections apply.

7. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting hi[@]adultfansacademy[.]com may constitute a breach of contract. In cases of fraudulent disputes, the Company reserves the right to terminate access and pursue lawful remedies.

8. Refund Processing

If approved, refunds will be processed within 7–14 business days to the original payment method.

9. GDPR & Data Processing

Refund requests may require processing personal data (such as name, email, order details, and limited engagement logs) in accordance with the GDPR and the Website’s Privacy Policy.

10. Policy Changes

The Company reserves the right to amend this Policy at any time. The version in effect at the time of purchase governs that transaction.

11. Contact

Adult Fans Academy Ltd (Bulgaria)
Email: hi[@]adultfansacademy[.]com